How to Return an Item
If you would like to return an item, you must first request a Return Merchandise Authorization number (RMA) within 30 days of the date your order was shipped. Please contact us and we’ll be happy to help.
Returned items must be sent back to us in new, unopened and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc.
Beyond 30 days, you must contact the manufacturer directly for warranty service.
Returns received without an RMA number will be refused and sent back.
We are unable to accept returns of Digital Aquatics, Neptune Systems, Aqua Illumination (AI) or EcoTech Marine products once the manufacturer’s packaging seals have been broken.
If an item was shipped free via a free shipping promotion, our shipping cost will be deducted from your refund.