Product Shipping & Delivery

Standard Ground Shipping Costs

Shipping rates are based on UPS, USPS, and other shipping carriers within the contiguous United States (we do not ship outside the United States at this time). Most orders over $175 qualify for free shipping (some exclusions apply). If you have any questions about shipping, please don’t hesitate to contact us.

Special Handling

Some oversize, overweight or special handling items, such as chillers, substrates, large pumps, livestock and frozen foods may incur additional shipping charges. These special-handling fees may be displayed on the product page and/or during check-out. Freight shipping estimates on this website are estimates only and may be more or less depending on timing, distance and items.

Aquariums, Stands & Canopies

Shipping an aquarium via a freight service can cost $300-600 (or more) depending on timing, distance and items. If you need

several pallets of aquariums or equipment, shipping per item is usually more manageable. * We do not ship single aquariums, stands or canopies. We partner with a freight brokerage company that searches dozens of LTL freight carriers and then sends us the lowest quote. Since aquariums are very fragile, we’re required to certain freight class.

Certain items are required to ship per NMFC guidelines, otherwise, costly adjustments may be applied by the trucking company.

Freight class 175, NMFC #181790  – Tanks or Aquariums, fish or shellfish display; or Tanks, marine culture laboratory; consisting of tank, pump, filter and refrigerating unit, with our without lamps, enclosure or stand, in boxes on crates.

Free Shipping Promotion

We offer FREE standard ground shipping in the contiguous United States on orders of $175 or more for orders containing non-overweight, oversize or special handling items (including rental products).

  • Shipping charges for returned merchandise is non-refundable.
  • Price matched (Low Price Guarantee) or discounted orders do NOT qualify for our free shipping promotion.

Delivery Methods

Online orders placed Monday thru Friday are generally processed and shipped within two business days. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. Please note that we do not ship to P.O. Boxes, hotels or unverifiable addresses.

UPS Shipping Map:

Freight Delivery:
Recipient must be present to receive shipment and a delivery date can be scheduled with the freight company once the item is shipped. Items are typically delivered on a pallet with a lift gate and please be sure the necessary arrangements are made to receive the items. If you have questions about your delivery, please feel free to contact us.

Back-order Items:
Back-ordered items will be shipped via ground service after the rest of your order has shipped at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

Returned & Refused Packages:
If the shipment is refused or marked “returned to shipper” by the carrier, we will receive the packages back then issue a refund to the customer minus our shipping or return shipping expenses.

Tracking Numbers:

Tracking numbers are sent daily. If a tracking number is not working, please give us a call.

Missing Items:

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.

Sometimes a package gets separated from its order and does not get scanned by USPS, UPS or FedEx right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with USPS, UPS or FedEx for the lost package.

Damaged Items:

If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, we will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier. We recommend against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact us ASAP. We will start a UPS or FedEx Damaged Items Claim, and we will ship out a replacement.

If an item needs to be reshipped, we reserve the right to ship using another method.

International Orders:

We do not ship internationally (outside the USA) at this time, and we do not ship to freight forwarding services or third parties. We reserve the right to cancel orders shipped to freight forwarders/holders, or third parties without notice. In the event an order is shipped to a freight forwarding, holding facility or third party, the purchase will not be eligible for damage claims, support or returns; and manufacturers may not honor warranty support.